FAQ

Here are our most frequently asked questions, answered.

Who is Online Sneaker Supply Corp. (OSSC)?

All sales, deliveries, and customer support via the converse.ca website are fulfilled by our authorized 3rd party service provider Online Sneaker Supply Corp. (OSSC)

Have I Purchased Fake Converse?

We certainly hope not! Unfortunately, counterfeiters have become so skilled at making convincing knock-offs that it can be challenging to spot the fakes. The best way to ensure you get an authentic Converse product is to shop on converse.ca, at a Con

Why can't I find a color or style that I found before?

We offer a wide array of colours and styles throughout the year, and they change often. That’s because many of our products, especially seasonal colourways, are only available for a limited time. If you see a colour you love, don’t wait—seasonal shad

Replacement Shoelaces?

While we don’t currently offer replacement laces online, here’s how to figure out the length you need:. Start by counting the eyelet holes on your sneakers (the number of holes on one side of the shoe). Then use this simple formula:. Number of eyelet

How do I Clean my Converse Sneakers?

*DO NOT MACHINE WASH OR DRY UNDER ANY CIRCUMSTANCES*. TO CLEAN CANVAS, LEATHER/SYNTHETIC SNEAKERS:. First, remove any excess dirt before cleaning the outsole. Once removed, use a damp cloth and a mix of lukewarm water with a mild soap to gently rub t

How do I find the right size and fit?

At Converse, finding the perfect fit for you matters. That’s why we provide tools to help you determine the right size, so you’ll feel as great as you look in your new sneakers and apparel. If you’re not sure what size you wear in Converse, use our s

When will my size be available again?

Found your new favorite sneakers but they’re not available in your size? No worries! While we don’t have a set schedule to restock sold-out items, we refill our inventory continuously, giving you quicker access to the shoes and gear you want.

How can I get sponsored by Converse?

Converse is proud to partner with key organizations in the Boston area, our World Headquarters’ backyard. Our current community partners include:. Converse does not accept hard copy donation requests, emailed donation requests, or unsolicited cash do