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Converse Canada

Discover Converse Canada’s Help Center for all your needs. Get details on returns, shipping, order tracking, and customer support. Quick, easy assistance at your fingertips.

Converse Canada Help Center

How do I track my order?

Order processing times

How do I modify or cancel my order?

Can I change the color, size or style after an order is placed?

How do I know if my order is confirmed?

Do you process orders outside Canada?

I placed an order and the item is out of stock?

I didn’t receive my discount code.

Why is my discount code is not working?

How can I view my order history?

Orders

🔴 Holiday Return Extensions 🔴

What is your returns policy?

Do you offer refunds or exchanges?

How do I make a return?

Can I return an item purchased on sale?

Returns & Refunds

I entered the wrong shipping information. What should I do?

I got a notification that my package is delivered, but I can’t find it?

Do you ship outside Canada?

What your policy on receiving damaged product ?

Which couriers do you ship with?

When will I get my order?

How much do you charge for shipping?

Shipping & Delivery

Why was my payment declined?

Do you price match or offer price adjustments?

Do you charge sales tax?

I placed an order with Sezzle. When do installments start?

Does my billing address need to match the one associated with my credit card?

Payments & Billing

General Information

I received a defective item!

How do I submit a claim?

Warranty & Claims

How do Digital Gift Cards work?

How do I check my Digital Gift Card balance?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can gift cards be used in conjunction with a discount code?

Digital Gift Cards

Exclusions

What is your promo & discount policy?

How can I get a Converse Canada discount code?

Promotion & Discount Codes

Who is Online Sneaker Supply Corp. (OSSC)?

Have I Purchased Fake Converse?

Why can't I find a color or style that I found before?

Replacement Shoelaces?

How do I Clean my Converse Sneakers?

How do I find the right size and fit?

When will my size be available again?

How can I get sponsored by Converse?

Initiate return, get refund status, exchanges & more!

Tracking, fees, delivery times, couriers & more.

Payment methods, buy now pay later, billing & more.

Warranty info, defects, submit a claim & more.

Purchasing, redeeming, balances and more.

Here are our most frequently asked questions, answered.

Our 2025 Extended Holiday Returns Policy allows items purchased between now and December 15 to be returned by January 15, 2026.

<p><span id="isPasted" style="color: rgb(184, 49, 47);">Our 2025 Extended Holiday Returns Policy allows items purchased between now and December 15 to be returned by January 15, 2026.</span></p>

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