converse.ca

Converse Canada

If you receive a damaged or defective item, please contact Customer Service. After validation, we will provide you with a return label. Once the item is returned, a full refund will be issued.

What your policy on receiving damaged product ?

Shipping & Delivery

How do I track my order?

Order processing times

How do I modify or cancel my order?

Can I change the color, size or style after an order is placed?

How do I know if my order is confirmed?

Do you process orders outside Canada?

I placed an order and the item is out of stock?

I didn’t receive my discount code.

Why is my discount code is not working?

How can I view my order history?

Orders

What is your returns policy?

Do you offer refunds or exchanges?

How do I make a return?

Can I return an item purchased on sale?

Returns & Refunds

I entered the wrong shipping information. What should I do?

I got a notification that my package is delivered, but I can’t find it?

Do you ship outside Canada?

Which couriers do you ship with?

When will I get my order?

How much do you charge for shipping?

Why was my payment declined?

Do you price match or offer price adjustments?

Do you charge sales tax?

I placed an order with Sezzle. When do installments start?

Does my billing address need to match the one associated with my credit card?

Payments & Billing

General Information

I received a defective item!

How do I submit a claim?

Warranty & Claims

How do Digital Gift Cards work?

How do I check my Digital Gift Card balance?

Can a gift card be used more than once?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can gift cards be used in conjunction with a discount code?

Digital Gift Cards

Exclusions

What is your promo & discount policy?

How can I get a Converse Canada discount code?

Promotion & Discount Codes

Who is Online Sneaker Supply Corp. (OSSC)?

Have I Purchased Fake Converse?

Why can't I find a color or style that I found before?

Replacement Shoelaces?

How do I Clean my Converse Sneakers?

How do I find the right size and fit?

When will my size be available again?

How can I get sponsored by Converse?

What your policy on receiving damaged product ?Updated 2 days ago