Tracking, fees, delivery times, couriers & more.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page, or you can log in to your online account to view your status usin
If your order hasn’t shipped yet, please contact Customer Service to update your shipping information. If your order has already shipped, use your tracking number to contact the courier and inquire about updating your delivery destination. For FedEx
If your package is marked as delivered, but you can’t locate it, try the following steps:. If you still can’t find your package, please contact Customer Service for further assistance.
Converse Canada (converse.ca), only ships to locations within Canada. We do not offer international shipping and cannot ship to P.O. boxes, reshippers, or package forwarding services. Use the country toggle tool, top left of the website, to select ot
If you receive a damaged or defective item, please contact Customer Service. After validation, we will provide you with a return label. Once the item is returned, a full refund will be issued.
We primarily ship with FedEx and Canada Post but may use other carriers depending on your location. Once your order ships, you will receive a tracking number linked to the shipping carrier, allowing you to track the progress of your shipment.
Once you receive your shipping confirmation email with the tracking number, delivery typically takes 3 to 7 business days, depending on the destination. Depending on the carrier, our custom tracking page will provide you with up-to-date progress and
We’re pleased to offer free shipping on all orders with a pre-tax total of over $75.00. A low flat-rate shipping fee of $9.99 applies to orders below this amount. We ship to most locations across Canada. Shipping charges will be refunded if:. • Th